Wyze App Error Code 3840? Here’s the troubleshoot guide [2024]

If you’re like me, you love the convenience of smart home devices and routines. It’s frustrating when things suddenly stop working! Lately, a number of Wyze users have been reporting issues with light bulb routines not triggering, an inability to control bulbs in the Wyze app, and the dreaded error code 3840. I experienced this myself, so let’s break down what’s happening and how to solve it.

What is Wyze App Error Code 3840, And Why is the Wyze app not working?

It seems there’s a temporary bug in the Wyze app causing some connectivity issues with smart bulbs and other devices. Here’s how you know if you’re affected:

• Light bulb routines aren’t working: Your lights don’t turn on/off as scheduled.
• App sign-out: The Wyze app unexpectedly signs you out of your account.
• Error code 3840: You see “Failed to update device list” with this error code.
• Offline in Alexa: Some bulbs may show as offline in the Alexa app

Timeline & Sources

This issue began popping up in the Wyze community forums around [Insert Date]. It seems to be an app-side problem, not an issue with individual devices. Here are relevant forum threads:

Troubleshooting Time – How to Fix Wyze App Error Code 3840

Okay, tech gremlins are messing with your smart home setup. Let’s try kicking them out! Go through these steps one by one:

The App Refresh:

• Android folks: Head into Settings, find Apps, then tap Wyze, and give it a “Force Stop”. Now, try reopening it.
• iPhone users: Double-tap your Home button (or do that swipe-up thing on newer models), and swipe away the Wyze app. Then, reopen it fresh.

Internet Check-In:

• See those little Wi-Fi bars or cellular signal icon on your phone? Let’s make sure they look strong. Try opening a website or a different app – if those don’t work, your internet might be the culprit.

The Classic Reboot:

• You know the drill – turn your phone off, then back on again. It’s amazing how often this fixes random app weirdness.

Clearing the Clutter (App Cache Edition):

• Android: Settings, Apps, find Wyze, then Storage, and hit “Clear Cache“. This gets rid of temporary gunk that might be messing things up.
• iPhone: It’s trickier here. Usually, deleting and reinstalling the Wyze app is the way to clear the cache.

Fresh Install:

• Sometimes, you need a totally clean slate. Delete the Wyze app, then head to the App Store or Google Play to download the latest version.

Still Having Trouble?

• App update time: See if there’s a newer version of Wyze that could have a fix.
• Cut the Connections (Temporarily): If you have a ton of smart home gear all linked up, try disabling some integrations for a bit. It’s rare, but sometimes they cause conflicts.
• Is Wyze Down?: Check their status page to see if there’s a bigger outage on their end.

We’ll Get Through This!

If all else fails:

• Reach out to Wyze support: Their team is there to help! Mention what you’ve already tried so they don’t repeat steps.
• Community Power: Hop on the Wyze forums. Fellow users might have clever workarounds or news about when the bug will be fixed.

Official Updates From Wyze

Wyze has publicly acknowledged the issue and provided updates via their channels. Here’s the latest as of February 16th, 2024:

• 6:31 AM PT: “We are currently receiving reports of offline devices and login difficulties. We are currently looking into the issue and will have an update as soon as we have more information. Thank you for your patience.”
• 7:24 AM PT: “We are aware of an issue with our AWS partner which has impacted device connection and caused login difficulties. We are taking steps to mitigate the problem on our end as we work with AWS to resolve the issue.”
• 8:57 AM PT: “We are continuing to work on this outage and appreciate your patience at this time.”

What This Means

These updates confirm that the problem isn’t with your individual devices or home setup. Wyze is aware of the widespread issue and working with their cloud service provider (AWS) to fix it.

Final Thoughts

Bugs happen, it’s just part of the tech world! The good news is these errors are often resolved quickly. Hopefully, with a little troubleshooting, your Wyze routines will be back in no time. Contact The Wyze support team with a support ticket – the more details about what you’ve already tried, the faster they can help get things sorted.